Returns Policy

Please contact us if you are not happy with your purchase and a following course of action can be discussed, please do not return items to us without prior discussion. Contact email: jhollingshead.clothing@gmail.com 

Our policy for returns lasts 15 days. If 15 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.

Items must be returned in a suitable parcel and not have return labels added directly to the garment.

To complete your return, we require a receipt or proof of purchase including your order number.

Customers are liable for the shipping fee for returning the item to us.

All international exchanges/ returns are subject to a re shipping fee.

 

EXCHANGE and RETURNS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/ exchange.

If you are returning for a refund and this is approved, your refund will be processed via the initial method of payment, this can take up to 14 days from the day of return to us. 

All refund and returns are subject to a £1.99 restocking fee.

 

SHIPPING

Confirmation of returns address will be provided to you when contacting us about a return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item for return, you MUST use a trackable shipping service and send us the tracking information for receipt. We don’t guarantee that we will receive your returned item otherwise.

All items returning from outside the UK may be charged an import fee.  This fee is chargeable to the exporter (the customer returning the item) and Hollingshead Clothing will not be responsible for this payment.

Exchange items will be shipped back out for FREE in the UK only.  All international exchanges will be subject to a re shipping fee.